ChatBot is an all-in-one platform designed to craft and launch conversational AI chatbots without any coding. It’s not just a tool but an entire ecosystem that enables businesses to engage, nurture, qualify, and convert customers, ensuring a seamless experience throughout their buying journey.
Key Features
- Engagement and Lead Generation: Personalize customer experiences, engage prospects across multiple channels, and supercharge your sales.
- Optimize Support: Provide round-the-clock customer support, reduce resolution times, and ensure satisfaction.
- Drag-and-drop Visual Builder: Easily design engaging chatbot narratives without any coding.
- Integration Across Platforms: Engage users on their favorite platforms including Website, LiveChat, Messenger, and Slack.
- Ready-to-use Templates: Jumpstart your chatbot-building process using tailor-made templates.
- Integrations with Popular Tools: Seamlessly connect ChatBot with tools like Shopify, Slack, Zapier, WordPress, and more.
Use Cases
- Engage: Proactively interact with visitors using personalized greetings, converting visits into sales opportunities.
- Nurture: Guide customers toward making a purchase through recommendations and specialized offerings.
- Qualify: Automatically screen and qualify leads, and direct high-potential leads to sales reps in real-time.
- Convert: Facilitate customers in placing orders, scheduling meetings, or making purchases using an intelligent chatbot.
Pros and Cons
Pros
- Comprehensive integration capabilities, from marketing to analytics.
- Ready-made templates for quick bot creation.
- Team collaboration features for collective input.
- Secure platform with multiple sign-in options.
Cons
- Might be overwhelming for absolute beginners due to numerous features
- Some advanced features may require a learning curve
Pricing
ChatBot offers several pricing plans to suit your chatbot needs. Here is a summary of their plans and features:
- Starter Plan: This plan costs $52 per month when billed annually or $65 month-to-month. It includes 1 active chatbot, 1,000 valid chats per month, unlimited number of stories, 7-day training history, all integrations, basic reporting, and data security.
- Team Plan: This plan costs $142 per month when billed annually or $169 month-to-month. It includes 5 active chatbots, 5,000 valid chats per month, unlimited number of stories, unlimited training history, all integrations, advanced reporting, data security, team collaboration, button actions, and version history.
- Business Plan: This plan costs $424 per month when billed annually or $499 month-to-month. It includes unlimited active chatbots, 25,000 valid chats per month, unlimited number of stories, unlimited training history, all integrations, advanced reporting, data security, team collaboration, button actions and version history.
- Enterprise Plan: This plan is for large scale businesses and requires you to contact ChatBot for a fixed-price contract with annual billing. It includes unlimited active chatbots, custom chat package, unlimited number of stories, unlimited training history, all integrations, advanced reporting, data security, team collaboration, button actions and version history.
You can try Team Plan features for free for 14 days with no credit card required and no coding needed.
You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
ChatBot focuses on an easy-to-use interface with a visual builder, empowering users to develop AI chatbots without any coding skills. Testing and refinement are facilitated in real-time, ensuring that bots are optimized before deployment.
Customer Support
Users have access to a dedicated help center and email support. Premium users can expect heightened customer support, chatbot building services, and even a dedicated account manager to assist in their journey.
Community and Learning Resources
ChatBot offers a plethora of resources, including a Help Center, ChatBot Academy, a regularly updated Blog, and best practices guides to ensure users get the most out of their tool.
Security and Reliability
With a robust 256-bit SSL encryption, users can be assured of data security. Flexible sign-in options via Google, Microsoft, Facebook, LiveChat, and custom SSO further enhance security measures.
Integration
ChatBot stands out with its vast integration capabilities. Users can connect ChatBot with various tools and applications, from Chat Widgets, LiveChat, HelpDesk, and popular platforms like Facebook Messenger, WordPress, Shopify, Slack, and services like Zapier, Freshdesk, and Zendesk.
Alternatives
Platforms like Botpress, Landbot, and Manychat could be considered based on their overall functionality.
