MonkeyLearn is a no-code text analytics platform powered by cutting-edge Artificial Intelligence. It provides a comprehensive suite to clean, label, and visualize customer feedback. With its easy-to-use interface, businesses can instantly get insights, employ pre-built or custom machine learning models, and benefit from tailored business templates to simplify text analytics.
Key Features
- Instant Data Visualizations & Detailed Insights: All-in-one text analysis combined with a data visualization studio for immediate insights. It offers capabilities like custom charts creation, multi-data input filtering, including dates and custom fields.
- Pre-built & Custom Machine Learning Models: Users can choose from a variety of pre-trained classifiers or build their own without coding. It facilitates easy model training using custom tags and datasets.
- Simplify Text Analytics with Business Templates: Tailored templates equipped with pre-made text analysis models and dashboards. Simply upload data, run an analysis, and visualize actionable insights. It also provides native integrations, SQL connections, and an API for added flexibility.
- Analysis Models: Includes NPS Analysis, Review Analysis, CSAT Analysis, Support Analysis, Survey Analysis, and VoC Analysis.
Use Cases
- Customer feedback analysis.
- Social media monitoring.
- Product reviews categorization.
- Email filtering and categorization.
- Content recommendation based on text analysis.
Pros and Cons
Pros
- Wide range of ready-made and customizable machine learning models.
- Diverse data visualization options for better insights.
- A vast array of integrations available for improved workflow.
- Integration with various third-party platforms and apps.
Cons
- Depending on the complexity, training custom models might require a learning curve.
- Cost can increase based on the volume of data processed.
Pricing
MonkeyLearn offers a free trial for users eager to explore its capabilities.
The “Team” plan is priced at $299 per month, providing users with 10k queries, 3 custom models, a template workflow, and three seats among other features.
For businesses requiring more customized solutions, there’s the “Business” tier, where pricing is tailored to specific needs, offering flexibility in features such as query volume, custom models, workflows, integrations, and dashboards. This tier also includes dedicated onboarding and comprehensive support channels.
User Experience
With its intuitive platform, users can easily transition between cleaning, labeling, and visualizing data. The tool caters to both beginners and advanced users with its diverse functionalities.
Customer Support
MonkeyLearn prioritizes its users by offering a multifaceted support system. Customers can conveniently contact the support team through Email for written correspondence, Chat for instant messaging, or Phone for direct conversations.
Community and Learning Resources
To facilitate continuous learning and self-assistance, MonkeyLearn provides a robust Help section. Users can also delve into the platform’s capabilities with the detailed API Documentation, stay updated with the latest features and use-cases on the Blog, and follow step-by-step tutorials available in the Guides.
Security and Reliability
MonkeyLearn is Soc 2 Type 2 certified and adheres to top industry standards to ensure user data protection. They use HTTPS (TLS 1.2) for requests protection against eavesdropping and man-in-the-middle attacks, alongside 2048 bit RSA SSL certificates, signed with SHA256.
Integration
MonkeyLearn can seamlessly integrate with various platforms such as Zendesk, Freshdesk, Service Cloud, HelpScout, Medallia, Typeform, SurveyMonkey, Google Sheets, Excel, Zapier, Airtable, and many more. Through Zapier, it offers extended integration capabilities with several web applications across various departments.
Alternatives
- Amazon SageMaker
- RapidMiner
- DataRobot
