Exalate is a synchronization platform that facilitates information exchange and workflow automation across various services and tools. It allows teams using different tools (like Jira, Zendesk, ServiceNow, Salesforce etc.) to collaborate efficiently by synchronizing data across these.
Key Features
- Bidirectional Sync: Exalate offers seamless, bidirectional synchronization, allowing teams to connect multiple tools and manage work efficiently.
- Limitless Customizability: Whether you’re using the intuitive no-code builder or enhancing synchronization with scripts, Exalate offers vast flexibility to cater to unique synchronization scenarios.
- Granular Control with Code: Users can deeply customize their integrations with minimal lines of code. This includes customizing triggers using native query language, adjusting connections, and controlling data flow for both incoming and outgoing information.
- Decentralized Control: As the first and only decentralized integration application, Exalate grants you full authority over both incoming and outgoing data. The app needs to be installed and maintained separately on each side of the connection.
- Visual mode: For those less familiar with scripting, there’s a visual mode to set up synchronization.
- Conflict Resolution: In the event of conflicting changes, Exalate helps resolve them.
Use Cases
- Synchronizing customer support tickets between a tool like Zendesk and a project management tool like Jira.
- Sharing product backlog items between teams using different platforms.
- Automating workflow between sales, development, and support teams using different.
Pricing
Free Plan: This plan is free and offers out-of-the-box, pre-made configuration for low-complexity scenarios.
Premium Plan: This plan is fully customizable and is suitable for medium to high complexity scenarios. It offers basic, visual, and script modes, two-way sync, custom mappings, unlimited syncs, and more. The pricing for this plan varies depending on the platform you are using Exalate on. For example:
- Exalate for Jira starts at $6 per month when billed monthly.
- Exalate for GitHub costs $115 per month when billed annually.
- Exalate for Zendesk costs $115 per month when billed annually.
- Exalate for Salesforce costs $335 per month when billed annually.
- Exalate for Azure DevOps costs $335 per month when billed annually.
- Exalate for ServiceNow requires you to request pricing.
You can find more detailed information about each plan’s features on the Exalate pricing page.
User Experience
The platform is designed with user-friendliness in mind. Starting with a no-code builder, users can easily escalate their synchronization scenarios with a few lines of simplified code. The step-by-step setup process ensures users can get their instances connected swiftly.
Customer Support
Exalate provides robust customer support through email and a dedicated service desk. Users can also seek advice from community forums. Additionally, for those starting their journey with the platform, Exalate extends a helpful hand by offering a complimentary 1-hour onboarding call to ensure smooth initiation.
Community and Learning Resources
- Community: A space for users to share insights and seek help.
- Documentation: Comprehensive guides covering all features.
- Getting Started Guides: Step-by-step instructions for new users.
- Video Tutorials: Visual walkthroughs of various features and use cases.
- Webinars: Regularly scheduled interactive sessions.
- Case Studies: Real-world examples of Exalate in action.
- Ebooks: Downloadable guides about integrations.
- Academy: A thorough video course detailing everything about Exalate and its functionality.
Security and Reliability
The platform ensures encrypted data transfers to protect user information. It maintains GDPR compliance, safeguarding user privacy and data rights. Additionally, the integrity and robustness of their security infrastructure are upheld through regular security audits.
