ProProfs Knowledge Base is a comprehensive tool designed to help businesses create, manage, and optimize a knowledge base, manuals, documentation, and more. With a strong emphasis on ease of use, this software offers a range of robust features to streamline content creation and improve user experience. Its versatility makes it a favorite choice for a variety of business functions, from customer support to technical teams.
Key Features
- Content Authoring: Provides an MS Word-like editor for easy content generation, various templates for a head start, capabilities to add videos and images, manage content in 90+ languages, and ensures efficient content management with version control.
- Branding & Customization: Allows for white labeling with custom fonts, themes, and logos, offers CSS modifications for a tailored design, and provides a unique domain for your help site with SEO support.
- User Management: Differentiated user access through roles and permissions, and features customizable workflows with notifications for streamlined content procedures.
- User Experience: Ensures compatibility across mobile, tablet, and laptop devices, has an intelligent search with auto-suggestions, and offers interactive elements for a richer user experience.
- Reports & Analytics: Provides insights into knowledge base stats, author activities, article health, and allows tracking of broken links.
Use Cases
- Internal Knowledge Base: Centralize internal processes and information.
- Online Documentation: Create and manage extensive online documentation.
- User Manuals: Design comprehensive manuals for your products or services.
Pricing
Free Plan:
- Geared for startups and micro businesses at $0.00.
- Offers 25 forever-free pages with a suite of features including unlimited views, users, mobile support, branding customization, and integrations.
Business Plan:
- Priced at $19.99/month (annual billing), tailored for established businesses.
- Provides 100 pages with advanced features like a homepage builder and import/export capability.
- Comes with a dedicated onboarding manager for smooth setup and ongoing support.
For larger needs exceeding 500 pages, ProProfs recommends reaching out directly for tailored options. You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
The software boasts an intuitive user interface, making content creation and customization simple even for non-tech-savvy individuals. The platform’s MS Word-like editor, easy publishing, and over 100 settings & integrations ensure that users have a seamless experience. Moreover, it’s designed for multi-device support, catering to users on mobile, tablet, and laptop.
Customer Support
ProProfs offers 24/7 customer support through phone, live chat, and a comprehensive knowledge base, ensuring that any concerns or questions are addressed promptly.
Community and Learning Resources
Resources such as getting started guides, FAQs, and documentation are available. The platform also features a blog that provides tips on creating effective knowledge bases, as well as examples to showcase best practices.
Security and Reliability
- ProProfs Knowledge Base offers Conditional Content to set intelligent rules for content visibility.
- It provides the capability to display or hide specific folders based on user-defined conditions.
- IP Restrictions limit content access to certain networks or geographical areas.
- With Private Sites, ProProfs ensures that certain content is available only to designated internal groups.
- The platform strictly adheres to CCPA and GDPR guidelines to safeguard user data.
- Users benefit from Single Sign-On, allowing one-time login across multiple services.
- ProProfs also offers Custom License & Ownership, giving users comprehensive control over their data, reports, and transfer rights.
Integration
ProProfs Knowledge Base offers integrations with leading CRMs and help desks, including Freshdesk and Zendesk. It also connects effortlessly with G-Suite tools such as Google Fonts, Analytics, and Translate. Users can harness API access for customization and benefit from native integrations like ProProfs Chat and Help Desk. Additionally, integration capabilities extend to Salesforce, Slack, and other popular platforms.
